“Management is doing thing right leadership is doing the right things.” – Peter Druckerģ5. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.” – Richard Bransonģ6. “One customer well taken care of could be more valuable than $10,000 worth of advertising.”– Jim Rohnģ4. “Companies designed for success in the 20th century won’t be successful in the 21st”– Kevin Howardģ3. It happens by design.” – Clare Muscuttģ2. “Building a good customer experience does not happen by accident. They will NEVER forget how you made them feel.” – Dr Maya Angelouģ1. But they do expect you to fix things when they go wrong.” – Donald Porterģ0. “Customers don’t expect you to be perfect. “Excellent firms don’t believe in excellence – only in constant improvement and constant change.” – Tom PetersĢ9. You earn reputation by trying to do hard things well.” – Jeff BezosĢ8. ![]() “A brand for a company is like a reputation for a person. “Customers who are merely satisfied remain your customers only as long as everything goes their way.” – Chip BellĢ7. “The goal of a company is to have customer service that is not just the best but legendary.” – Sam WaltonĢ6. “Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.” – Chris LoCurtoĢ5. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzieĢ4. Be worth connecting with.” – Seth GodinĢ3. “It takes months to find a customer… seconds to lose one.” – Vince LombardiĢ2. “Courteous treatment will make a customer a walking advertisement.” – J. “Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan WeissĢ0. “When you serve the customer better, they always return on your investment.” – Kara Parlinġ9. Service wins the game.” – Tony Alessandraġ8. “Being on par in terms of price and quality only gets you into the game. “Nothing is so contagious as enthusiasm.” – Samuel Taylor Coleridgeġ7. ![]() “If you are not taking care of your customer, your competitor will.” – Bob Hooeyġ6. “Customers will never love a company until the employees love it first.” – Simon Sinekġ5. “A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” – Scott Cookġ4. It is the customer who pays the wages.” – Henry Fordġ3. “It is not the employer who pays the wages. “People don’t care how much you know until they know how much you care.” – Theodore Rooseveltġ2. ![]() “If people believe they share values with a company, they will stay loyal to the brand” – Howard Schultzġ1. “How you think about your customer influences how you respond to them.” – Marilyn Suttleġ0. “Our attitude towards others determines their attitude towards us.” – Earl Nightingaleĩ. But a strong customer service culture cannot be copied.” – Jerry FritzĨ. “You’ll never have a product or price advantage again. “There is place in the world for any business that takes care of its customers – after the sale.” – Harvey MacKayħ. ![]() “Make a customer, not a sale.” – Katherine BarchettiĦ. It is what the customer gets out of it.” – Peter Druckerĥ. “Quality in a service or product is not what you put into it. “Do what you do so well that they will want to see it again and bring their friends.” – Walt DisneyĤ. “There are no traffic jams along the extra mile.” – Roger StaubachĢ. Motivate your teams by making sure that you hang some of these inspirational quotes on the walls of your contact centre.ġ.
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